eRoom <=> Skype Integration Services
Real-time Communication in the Project Environment
Business Challenge
Instant messaging using Skype is becoming an evermore popular tool not only for personal use, but also in small and large companies and government institutions as a means of quick communication and reducing telephone expenses. While Skype chats and calls are an effective tool for sharing information, it presents a unique challenge to both organizations wishing to keep messaging records for their own operational purposes, and those companies who must have clear audit trails for all electronic communications for compliance with Section 404 of Sarbanes-Oxley.
The concept of a workplace has changed from a few people sitting in the same building, to large groups of people spread across several buildings, cities or even continents. Technology has transformed communication from just voice or ink on paper to a wide range of formats containing words, pictures and sounds – all of which must be stored, cat¬alogued, registered and made easy to find and use both for operational reasons, and, for compliance with legal requirements for publicly traded companies under Sarbanes-Oxley and comparable EU Member State legislation.
Skype-eRoom Integration Plug-In is a software solution which integrates Skype into the eRoom environment. This allows using eRoom as a unified collaboration platform, containing not only content, but also recording and indexing Skype text, video and voice conversations for future reference and auditability.